Crystal Policies

Check-In/Check-Out for our guests:

  • At Crystal Villas & Suites Check-In time starts from 15:00 and Check-Out no later than 11:00
  • The requests for late Check-Out can only be approved through the reception and they are subject to availability based on the hotel occupancy.
  • Late check out 1: 13:00 30% of room rate
  • Late check out 2: 18:00 50% of room rate
  • The hotel will make every possible effort to accommodate the stay of our guests depending on the information we will receive upon the time the reservation is made.

Cancellation/date change policy:

  • The advanced payment for the reservations that are canceled 21 days before the Check-In are fully refunded (not including the charges based on the bank transfer or parcel of the payment if they exist).
  • In case a reservation is canceled within 21 days before the Check-In you will be charged the 30% of total amount of the stay.
  • In case of a Non show you will be charged the full amount of the reservation and the booking will be cancelled.
  • In case you would like to decrease the number of nights of a reservation you will be charged the full amount of the remaining stay.

Pets are not allowed in our complex.

Smoking is not allowed inside the rooms/villas


Please arrange your payment within four (4) working days after completing your reservation and in case of a bank transfer/deposit please email us the proof of payment from the transaction. In case we do not receive any proof of payment within four (4) working days after the booking is complete, your reservation will automatically be canceled.

Arrangement: The balance of the arrangement (total of the room price and meal plan if included), needs to be settled one day prior to arrival or upon check-in

Minimum stay: 3 nights

During Check-In/Out our guests will be able to use the following acceptable payment methods:

Cash (up to 300€)
Debit or credit card
Bank deposit/transfer


Before arrival