Covid-19

Dear beloved guests,

As our first priority and greatest concern is health, personal safety and well-being of each of you, in addition to the usual parameters, we currently focus largely on the protection of our guests assuring you, that we have taken all the needed precautions in accordance with applicable regulations of World Health Organization.

Please note that:

Regarding indoors spaces,

  • All the villas are independent, with private entrances, balconies and lounges.
  • The air-conditioning in the villas and deluxe double rooms are set with an air purifying system.
  • Housekeeping service is taking all the needed precautions in order to offer our guest a decontaminated room environment by steam cleaning all surfaces.
  • You also have the choice of eating at the privacy of your own room with our Room service menu that comes with 20% discount.

As for commonly used areas like the Restaurant, Pool bar and Beach bar are

  • Organized so that there is plenty of space between our customers following the official guidelines.
  • On all our facilities we are providing surgical masks, gloves, hand sanitizers and anti-bacterial wet wipes free off charge.
  • Last but not least, all our staff members are equipped with full face masks and use hand sanitizers or gloves between every interaction with any guest.

Please, be kindly informed that we have changed the cancellation policy for all the direct reservations, in order to offer you as much flexibility and planning comfort as possible. Following the Government Order, the appropriate personalized vouchers will be issued and sent to our guests accordingly.  Under the conditions of the voucher’s guests will be able to cancel reservations 48 hours before the arrival date and use it to change the dates of the stay.

If you need to adjust your reservation call  +30 2374 44 0520 or send an e-mail at reservations@crystalresort.gr.

The aforementioned voucher with uploaded credit is valid within 18 months, for the seasons of 2020 and 2021 accordingly. Our dedicated Reservations Department will assist you with further alternative options, processing your requests and changing the dates in conformity with your preferences.

We are looking forward to welcoming you to our property at your earliest convinience.

Kind Regards,

Crystal villas & suites team

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